Rising Stars Muay Thai: Culminating Experience Project

Final Client Package — IBM 6530 — Cal Poly Pomona

Jarrod Griffin

2026-04-30

The Story


The Problem  →  What We Found  →  What To Do


RSMT runs great events. We built the analytics infrastructure from scratch — website, tracking, data pipeline — then analyzed two full event cycles to answer one question: who is our audience, how do we track them, and how do we reach more of them?

Zero Digital Foundation

RSMT had no way to measure what was working.


0 Dedicated website before this project

0 Analytics tracking or customer data

0 Data-driven campaigns or channel measurement


Four revenue streams operating in the dark:

🎟 Live TicketsPrimary revenue — untracked funnel
📺 Pay-Per-ViewDigital revenue — no click tracking
🥊 Gym MembershipsLong-term LTV — no conversion path
🛍 MerchandiseAncillary revenue — invisible to analytics

What We Built

The analytics pipeline — deployed from scratch:

Instagram / Paid Ads / Organic Search
          │
          ▼
  www.risingstarsmuaythai.com
  (Google Tag Manager + GA4)
          │
          ▼  BigQuery export — event stream
  data/raw/ga4_events.parquet
          │
          ▼  DuckDB SQL · R statistical models
  Session models · Funnel analysis · Logistic regression

RSMT 14: Jan 31, 2026 · RSMT 15: Apr 18, 2026 · This analysis: Apr 30, 2026

What we measured:

3,843 Tracked sessions across two event cycles


6 California venue markets · ACS 2023 drive-time analysis

12 RSMT 15 Instagram posts scored for engagement

Six Assessment Objectives

AO1 — Website Optimization Bhamini Optimize RSMT’s website to capture user data and increase conversions — addressing the foundational gap of no way to track behavior or guide users toward tickets, PPV, or memberships.

AO2 — Audience Segmentation Lydia Evaluate potential markets to identify where RSMT can scale events most effectively — prioritizing the market with the best audience size, purchasing power, and demographic alignment.

AO3 — Social Media Engagement Christian Examine engagement data across digital platforms to identify which content generates reactions, clicks, and purchase intent — understanding what to post, how often, and which styles perform best.

AO4 — Customer Journey Mapping Jarrod Establish GTM + GA4 tracking to map the customer journey from initial social media touchpoints to ticket or membership purchase — quantifying drop-off at key friction points.

AO5 — Event-to-Membership Metrics Juan Implement web analytics and integrated channel data to map the journey from initial touchpoint through membership purchase — identifying friction points and enabling data-driven interventions.

AO6 — Fighter Engagement Karima Analyze fighter Instagram posts using likes, comments, and an engagement score to evaluate performance across matchups — optimizing promotional strategy based on measurable engagement rather than assumptions.

What the Data Revealed

Finding 1: The Wrong Traffic Is Winning AO1 · AO3 · AO4

Paid Social drives the most sessions to the site — but organic visitors engage 8× more and convert at higher rates.

Paid Social = most sessions, lowest engagement (8.5%). Organic Search = fewer sessions, highest engagement (69.7%). Converted users browse 4.5 pages on average vs 1.8 for non-converters — deeper engagement drives purchase, not traffic volume.

Attribution: Which Channels Actually Drive Conversions? AO4

Five attribution models agree: Organic Search and Direct punch far above their session-volume weight.

Markov Chain & Removal Effect models credit Organic Search at 2–3× its raw session share — it closes journeys that Paid Social starts. Paid Social’s credit drops in data-driven models: it generates awareness, not conversions. Budget implication: shift marginal spend toward SEO content.

Finding 2: Buyers Decide in One Session AO4 · AO5 · AO1

Each additional page viewed multiplies conversion odds by 10.31×. And the homepage loses visitors in 6 seconds.

78.3% Complete the full journey — first visit to buy-link click — within a single session

90.6% Convert on the same calendar day as their very first touchpoint

10.31× Conversion odds per additional page viewed (logistic regression, McFadden R² = 0.274)

The homepage gets 1,212 views but holds attention for just ~6 seconds — only 175 visitors reach the event page, and 123 reach tickets. Yet the homepage drives 83% of all final conversion clicks. Content pages build intent; the homepage must close it. Every friction point in the first visit is a permanently lost sale.

Finding 3: Sacramento Has a Ceiling AO2

Isochrone analysis across six California markets reveals a location gap.

12.96M Reachable audience within 60 min of Los Angeles

+309% More reachable people than Sacramento’s 3.1M baseline

51.1% Aged 18–54 in the LA catchment — the core ticket-buying demographic

$91,853 Median household income — supports premium pricing and larger venues

Click any bubble to see full market detail. Bubble size = reachable population within 60 minutes. Los Angeles isn’t just larger — income, age demographics, and census-tract coverage align closest to RSMT’s buyer profile. Full comparison in Appendix A.9.

Finding 4: Followers Don’t Predict Activation AO6

Koby Taylor (686 followers) outscored Vera Sokolova (2,450 followers) on every metric. Matchup excitement drives activation — not follower count.

510 Taylor vs Tiffer — rank #1 · Koby Taylor: 686 followers

502 Houston vs Hall — rank #2 · Darian Houston: 1,559 followers

253 Harris vs Sokolova — rank #8 · Vera Sokolova: 2,450 followers

The fighter with the most followers ranked 8th. The top performer had less than a third as many. Booking decisions based on follower count leave audience activation on the table — engagement score is the reliable signal.

Three Strategic Moves

Move 1: Fix the Funnel AO1 · AO3 · AO4 · AO5

The website must convert the traffic social media sends — and remove every friction point for the single-session buyer.

Add a “Buy Tickets” CTA above the fold78% of buyers convert in one session with no return visit. The button must be visible without scrolling on mobile — the moment intent fires, there must be zero steps between it and a click.
Surface event content on the homepageThe event page holds attention for 63× longer than the homepage (1 min vs 6 sec). Fighter card previews, event date, and venue directly on the homepage funnel more traffic toward the content that builds purchase intent.
Route all social links directly to the event pageInstagram visitors currently land on the homepage and leave at 8.5% engagement. Sending them directly to the event page — not the generic homepage — shortens the path for followers who are already curious.
Test mobile experience before every event cycle90.6% of converters act on the day they first visit. Page load speed, sticky button visibility, and tap-target size on mobile should be verified in the two weeks before each event goes on sale.

Move 2: Win on Organic Search AO4

Organic Search is RSMT’s highest-converting channel. It’s also the one RSMT does nothing to capture.


Publish SEO-optimized content 2–3 weeks before each eventSearch-intent visitors are actively searching for “Sacramento Muay Thai events.” They arrive with pre-formed motivation, engage at 71%, and convert at the highest rate of any channel. Capturing them organically reduces CPM costs and improves overall conversion efficiency.
Build fighter bios, event previews, and bout cards as indexed contentThis is the same rich content that drives 4.5 page views per converting user. Building it for SEO serves double duty: search ranking and on-site intent formation. One well-written fighter profile earns traffic indefinitely — a paid impression expires in 24 hours.
This is a first-mover opportunityNone of RSMT’s regional competitors — IKF Events, NAK Muay Challenge, or local MMA promotions — currently employ SEO-optimized content strategies. Consistent publishing before RSMT 16 and beyond would establish a measurable digital competitive advantage that is hard to replicate quickly.

Move 3: Expand Smart AO2 · AO6

Los Angeles gives RSMT 4× the audience. Engagement scoring tells RSMT who to put on the card.

Expand to Los Angeles:

Stage one LA event — test before committing to a full calendar12.96M reachable people · +309% vs Sacramento · 51.1% aged 18–54 · $91,853 median income. The market can support premium pricing and larger venue capacity that Sacramento’s ceiling cannot.
Target digital campaigns within the 60-minute drive catchmentThe isochrone analysis identifies exactly where the audience clusters across 3,085 census tracts. Paid social and search campaigns should be geo-targeted to those areas — not broadcast broadly across the LA metro.

Book fighters by data, not assumptions:

Headline Taylor vs Tiffer and Houston vs Hall at the next eventEngagement scores of 510 and 502. Koby Taylor (686 followers) outperformed Vera Sokolova (2,450 followers) on every metric. Follower count is not a reliable predictor — matchup excitement and comment activity are.
Track engagement score every event cycle going forwardBuild a data-driven promotional roster over time. Weight comments 2× more than likes when scoring: someone who wrote a sentence is more invested than someone who double-tapped. Use this score as the promotional and booking criterion — not gut feel.

Three Things to Remember


1 Your buyers decide in one session. Fix the homepage CTA and mobile experience first — there is almost never a second visit.

2 Social media gets them there. Your website must convert them. Shift investment from volume (Paid Social) to intent (Organic Search and content).

3 Los Angeles is your growth market. Engagement scoring is your booking tool. Both are first-mover opportunities no regional competitor has claimed.


The overarching implication: RSMT has proven it can build an audience with high intent that acts quickly. The only remaining constraint is removing friction between discovery and purchase — and scaling into a market where that audience is four times larger.

Thank You — Questions?


Key numbers

  • 90.6% of converters act on day 1
  • 78.3% complete the journey in 1 session
  • 10.31× conversion odds per additional page viewed
  • 83% of final conversion clicks come from the homepage
  • 12.96M reachable audience in Los Angeles (+309%)
  • Organic Search: 71% engagement vs Paid Social: 14%
  • Taylor vs Tiffer: 510 · Houston vs Hall: 502

Appendix

Supporting detail — available for Q&A

📊 Dashboard: guileless-medovik-60d7d7.netlify.app

A.1 Data Sources  ·  A.2 Technology Stack  ·  A.3 Conversion Definition
A.4 Regression Full Output  ·  A.5 Channel Performance Table  ·  A.6 Page Funnel
A.7 Last-Touch Before Conversion  ·  A.8 Journey Distribution
A.9 All Six Markets  ·  A.10 All Fighter Rankings  ·  A.11 Traffic Sources  ·  A.12 Limitations

A.1 — Data Sources & Collection

Source Dataset Coverage Key Variables
GA4 (event stream) ga4_events.parquet RSMT 13 launch → Apr 30, 2026 event_name · page_location · link_url · user_pseudo_id · ga_session_id · device_category · traffic_medium
GA4 Data API ga4_api_channel_acq.parquet All-time channel-level aggregates sessionDefaultChannelGroup · sessions · engagementRate
Google BigQuery Raw streaming export Full event stream, lossless Complete GA4 schema, exported via bigrquery R package
ACS 2023 Census 60-min isochrone (6 venues) Census tract 5-yr estimates population · median_income · pct_age_18–34 · pct_age_35–54 · census_tracts
Instagram (manual) RSMT 15 promo posts 12 matchup posts likes · comments · engagement_score = likes + 2×comments


Collection context: Google Tag Manager and GA4 were deployed from scratch in late 2025. RSMT had zero analytics infrastructure before this project. BigQuery streaming export began at site launch and is continuous.

A.2 — Technology Stack

Tracking & Ingestion

Tool Purpose
Google Tag Manager Event triggers, custom tag deployment
Google Analytics 4 Behavioral event collection
Google BigQuery Cloud warehouse + raw export
bigrquery (R) BigQuery API auth & pull

Storage & Query

Tool Purpose
Apache Parquet + arrow Columnar in-memory format
DuckDB + DBI SQL over Parquet, no server needed

Analysis & Modeling

Package Use
dplyr Data wrangling (lazy eval over Arrow)
ggplot2 Publication-quality charts
forcats, scales Factor ordering, number formatting
stats::glm() Logistic regression (base R)

Reporting & Output

Tool Purpose
Quarto Reproducible documents & slides
RevealJS HTML presentation engine
Posit Connect Cloud Shiny app (AO2 census map)
Excel + Tableau AO6 Instagram engagement scoring

A.3 — Conversion: How We Measured It


A session is counted as a conversion when it contains at least one of:

Page view → /go/tickets or /go/ppvRSMT redirect slugs. GA4 fires the page_view event before the external redirect fires, capturing the click-through moment. Both ticket and PPV paths are captured.
Outbound click → eventbrite.comLive ticket purchase platform. Tracked via GA4 outbound link event + GTM click trigger on the purchase button element.
Outbound click → akaizosports.livePay-Per-View streaming platform. Same GTM click-tracking mechanism as Eventbrite.

What this captures:

High intentA visitor who clicked to the purchase platform — the strongest measurable signal short of a post-purchase pixel


What this does NOT capture:

  • Confirmed transactions (no Eventbrite pixel)
  • Users who typed the URL directly after leaving
  • In-person or phone ticket sales


Key implication: All conversion rates here are lower bounds. True conversion rate is higher. A post-purchase pixel for RSMT 16 would close this gap and enable confirmed-purchase measurement.

A.4 — Logistic Regression: Full Model Output

Model: glm(conversion_flag ~ session_event_count + page_view_count + device_category + traffic_medium, family = binomial) · McFadden R²: 0.274 · N: 1,433 sessions

Predictor Odds Ratio 95% CI p-value
(Intercept) 0.044 0.026 – 0.076 < 0.001 ***
session_event_count 0.488 0.426 – 0.56 < 0.001 ***
page_view_count 10.306 7.078 – 15.008 < 0.001 ***
device_categorymobile 0.778 0.48 – 1.26 0.3076
device_categorytablet 0.000 0 – Inf 0.977
traffic_mediumorganic 1.634 1.154 – 2.314 < 0.01 **
traffic_mediumpaid 0.270 0.166 – 0.439 < 0.001 ***
traffic_mediumreferral 0.365 0.116 – 1.144 0.0838
traffic_mediumsocial 1.199 0.326 – 4.406 0.7845
Reference category: desktop device · cpc (paid social) medium. Intercept OR reflects baseline log-odds and is not standalone-interpretable. *** p<0.001 · ** p<0.01 · * p<0.05

A.5 — Channel Performance: Complete Table

All acquisition channels — sessions, % of total traffic, and engagement rate

Channel Sessions % of Total Engagement Rate
Paid Social 2,006 52.2% 8.5%
Direct 1,027 26.7% 54.3%
Organic Search 585 15.2% 69.7%
Organic Social 208 5.4% 61.5%
Referral 17 0.4% 58.8%
Source: GA4 Data API (ga4_api_channel_acq.parquet). Unassigned and (other) excluded. Engagement rate = sessions containing ≥1 engaged event ÷ total sessions.

A.6 — Page Funnel: Every Number

Homepage → Event Page → Ticket Page — full metrics from GA4 Pages & Screens


Page Views Users Avg. Engagement Observation
Homepage 1,212 841 ~6 seconds Highest traffic; most visitors exit without a clear next action
Event Page 175 ~1 min 03 sec 63× longer dwell than homepage — users who arrive here read the card
Ticket Page 123 Final step before Eventbrite redirect
PPV Page 122 Parallel purchase path (Akaizo)


Homepage first-step navigation (Path Exploration · 1,028 homepage sessions):

Immediate next page from homepage Users
PPV page 122
Ticket page 101
Event page 78
Exit / bounce remaining majority
Source: GA4 Pages & Screens report + Path Exploration tool. 30-day window ending Apr 30, 2026.

A.7 — Last Page Before Conversion (Full)

Page visited immediately before the buy-link click — all categories

Page Category (last before conversion click) Conversions % of Total
Home Page 187 82.7
Events Page 20 8.8
Dedicated Tickets/PPV Page 18 8.0
Fighter Profile 1 0.4


The homepage triggers the most final conversions despite being the page with the shortest dwell time. It functions as a closing page: content pages (fighters, fight card) build intent; the homepage must execute the purchase click. A sticky “Buy Tickets” CTA above the fold converts this already-warm traffic with zero additional friction.

A.8 — User Journey: Days & Sessions to Conversion

Converters beyond 14 days or 5 sessions represent a small tail and are excluded here for readability.

A.9 — All Six Markets: Full Comparison (AO2)

ACS 2023 · 60-minute drive-time isochrone · candidate venue addresses

Market Census Tracts Reachable Pop. Median HH Income Age 18–54 Pop Δ vs Sacramento
Sacramento (baseline) 711 3,166,025 $89,844 48.3%
San Jose 1,124 5,014,076 $147,459 50.7% +58.4%
San Francisco 1,232 5,249,936 $143,095 50.1% +65.8%
Riverside 1,658 8,207,709 $94,760 49.5% +159.2%
Los Angeles 3,085 12,960,180 $91,853 51.1% +309.4%
Anaheim 3,044 13,203,228 $90,893 51.3% +316.9%


Why Los Angeles over Anaheim (Anaheim is marginally larger by population):

  • Higher median income ($91,853 vs $90,893) → stronger premium ticket potential
  • More census tracts (3,085 vs 3,044) → broader geographic audience spread
  • Higher existing social media presence (20 tracked website users vs 13 in Anaheim)
  • Venue: 1111 S Figueroa St (Crypto.com Arena area) vs 2695 E Katella Ave (Honda Center)
Source: ACS 2023 5-year estimates, Census Bureau. Drive-time isochrones generated at the census-tract level. Age 18–54 = pct_age_18–34 + pct_age_35–54.

A.10 — All 12 Fighter Matchups: Complete Rankings (AO6)

RSMT 15 Instagram promotional posts · Engagement Score = Likes + 2 × Comments

Rank Matchup / Post Likes Comments Engagement Score
1 Taylor vs Tiffer 428 41 510
2 Houston vs Hall 420 41 502
3 Phetamphone vs Handy 288 37 362
4 Sanchez vs Villanueva 268 10 288
5 Harris vs Sokolova 246 7 260
6 Jack (solo) 197 30 257
7 Logan (solo) 206 23 252
8 Rodriguez vs Sardi 206 14 234
9 Mayorga vs Licea 201 10 221
10 Bullie vs Hargrove 163 13 189
11 Carlos (solo) 135 24 183
12 Underwood vs Roberts 113 14 141

Follower context (top 3 by follower count): Carlos — 2,457 followers · Vera Sokolova — 2,450 followers · Darian Houston — 1,559 followers.
Koby Taylor (Taylor vs Tiffer, rank #1, score 510) has significantly fewer followers than Sokolova (rank #8, score 253). Follower count is not a reliable booking predictor — matchup excitement drives engagement.

A.11 — AO3: Traffic Sources + AO5: Conversion Timing

AO3 — Traffic Source Breakdown (total events)

Source Events
google 1,946
(direct) 1,894
ig (Instagram in-app) 634
bing 71
yahoo 40
facebook.com 30
lm.facebook.com 30
duckduckgo 26
l.instagram.com 19
m.facebook.com 11
l.facebook.com 5
ecosia.org 4
instagram.com 4
chatgpt.com 2
linktr.ee 2

Total page views: 2,668 · Unique users: 1,095 · Avg: 2.44 pages/user

AO5 — High-Intent Conversion Timing

85.9% Same-day: reach a high-intent page (/events/) on the same calendar day as first visit

82.4% Single-session: reach a high-intent page within the same browsing session as first touch


AO5 Method: Conversion = first visit to /events/ page. First-touch date vs. conversion date across multiple months of data. Pattern is consistent across all months — not event-specific noise.

Implication: Direct social and email links to /events/ pages (not the homepage) shorten the path to high-intent behavior where purchase intent is already forming.

A.12 — Study Limitations & RSMT 16 Outlook

Known limitations:

Click intent ≠ confirmed purchaseWe measure redirect clicks to Eventbrite/Akaizo. The gap between click and confirmed transaction is unknown without a post-purchase pixel. All conversion rates are lower bounds.
Two event cycles = directional, not causalRSMT 14 (Jan 31) and RSMT 15 (Apr 18) establish behavioral patterns. Causal claims need more cycles and controlled variation — these findings should seed experiments, not replace them.
No demographic data on site visitorsGA4 does not surface age/gender in this export. Demographic findings (51% age 18–54) come from ACS Census at the market level — not from actual visitor profiles.

What RSMT 16 data adds:

Third cycle → trend validationThree data points confirm whether channel and funnel patterns are stable across events. RSMT 16 is the first real test of whether these findings are systematic — not event-specific.
Pre/post optimization comparisonIf homepage CTA and direct social links are implemented before RSMT 16, the data will directly measure impact — converting these recommendations from theoretical to evidenced.
Longitudinal fighter engagement baselineThree events of Instagram scoring data builds a fighter performance ranking over time — not a single-event snapshot. More reliable as a booking and promotion criterion.